We want you to be confident in every purchase. Because our products are digital and delivered instantly, the terms below explain when a refund is and is not available.
All sales are generally final
Due to the nature of downloadable digital goods, purchases are generally non-refundable once the product files have been downloaded. By completing a purchase you acknowledge that you receive immediate access to the product.
When you are eligible for a refund
We will gladly issue a refund within 14 days of purchase if:
- The item is materially not as described on its product page.
- The item has a major technical defect that we are unable to fix within a reasonable time.
- You were charged more than once for the same item (duplicate purchase).
- You have not downloaded the product files.
When a refund is not available
We are unable to refund in cases such as:
- Change of mind after the files have been downloaded.
- Lack of the technical expertise required to use the product (requirements are listed on each product page, and a live demo is provided).
- Incompatibility with third-party software, hosting or plugins that are outside our control.
- Requests made after the 14-day window.
How to request a refund
Email [email protected] with your order number and a description of the issue. We review every request within 2 business days. Approved refunds are returned to your original payment method (via Stripe or PayPal) within 5 to 10 business days, depending on your bank.
Chargebacks
If you have an issue, please contact us first. Opening a chargeback or payment dispute before contacting support may delay resolution and can result in your account being suspended while the case is investigated.
Contact us
Questions about this policy? Email [email protected] or call +1 (512) 555-0142. ThemePivora LLC, 2100 Kramer Lane, Suite 650, Austin, TX 78758, United States.